Popis produktu

In light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.

Specifikace

• Stav: new
• Typ produktu:Politics and Business
• GTIN/EAN: 9781800626775

Historie cen