Difficult Conversations - Bruce Patton, Sheila Heen, Douglas Stone

Difficult Conversations - Bruce Patton, Sheila Heen, Douglas Stone

349,00 CZK
Průměrná cena
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Průměrná cena 338,43 CZK
Historické minimum 312,00 CZK

Značka: Penguin

Dostupnost: in stock

Poslední aktualizace: před 16 hodinami

Sledujeme od: Sep 14, 2025

Popis produktu

The 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Specifikace

  • Stav: new
  • Typ produktu:Politics and Business
  • GTIN/EAN: 9780670921348
  • Prodejce/Program: KnihyDobrovsky.cz

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